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Single Points of Failure in ERP Systems: A Hidden Risk to Operational Stability

One of the most common risks we encounter in ERP environments is also one of the least visible: The system works because certain people know how to make it work. Over time, organizations develop informal dependencies: These aren’t technology problems. They’re knowledge and governance problems. As long as the right people are in place, everything […]

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When an ERP Upgrade Reveals Hidden Complexity

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A mid-sized city government initiated an ERP upgrade that, at first glance, appeared straightforward. The system was stable, and core financial and operational processes were functioning as expected. However, as the upgrade progressed, the team encountered a different reality. Questions began to surface that had not been revisited in years. Which customizations were still necessary?

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Integration Complexity

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ERP environments rarely exist in isolation anymore. Over time, organizations connect their ERP to dozens of other systems: • HR platforms• Procurement tools• Reporting environments• Identity systems• Data warehouses Each integration solves a legitimate need. The challenge is that integration architecture is rarely revisited once it begins working. In one environment we recently assessed, the

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When an ERP “Works” but Isn’t Healthy

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A Practitioner’s View on Hidden Risk in Enterprise Systems Most ERP environments appear successful on the surface. Transactions post.Payroll runs.Invoices are generated.Regulatory reports are delivered. From an operational standpoint, the system “works.” But in practice, operational continuity and ERP health are not the same thing — and conflating the two is one of the most

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